10.1 Refund Eligibility:

1. Refunds will be considered for failed recharge transactions only.

2. To be eligible for a refund, users must report the failed recharge within 12 hours from the transaction time.

10.2 Refund Process:

1. Users should contact our customer support team via given contact details or company’s official whatsapp to report the failed recharge.

2. Provide relevant transaction details and a clear description of the issue.

3. Our support team will investigate the matter promptly.

10.3 Refund Options:

1. If the recharge failure is confirmed, we will initiate a refund to your wallet.

2. Refunds will be processed within 24 hours after the confirmation of the failed transaction.

10.4 Exceptions:

1. Refunds will not be provided for successful recharge transactions.

2. Users are responsible for ensuring accurate payment information to avoid transaction failures.

10.5 Policy Changes:

We reserve the right to update, modify, or change this refund policy at any time. Users will be notified of any policy changes on our website.

10.6 Contact Information:

For any queries or refund requests, please reach out to our customer support team

10.7 Slot Policy

1. No refunds will be issued after the purchase of a slot. Once a user has acquired a slot, the transaction is considered final, and refunds will not be granted. We encourage users to thoroughly review and consider their decisions before committing to a slot purchase. This policy is in place to maintain fairness and transparency in our platform.